Return & Refund
Eligibility for Refunds or Replacements
1. Incorrect Product Received
If you receive a product that does not match your order details (such as product type, variant, or quantity), we sincerely apologise for the inconvenience.
Please email us at support@scoutpackers.com with:
Your order number, and
A clear photo of the product received.
Once verified, we will arrange a free return pickup and send you the correct product at no extra cost.
Note: Returns will not be accepted if the product seal is broken, used, or tampered with in any way.
2. Damaged Product Upon Delivery
We pack every order with the highest care, but in rare cases, damage may occur during transit.
Please share the following:
A clear photo of the damaged product
An unboxing video
Your order number
After verification, we will dispatch a free replacement immediately.
3. Missing Items in Your Order
If your order contains multiple items, some might be shipped separately.
If the missing items are not received even in the final delivery:
Contact us with your order number, and
We will investigate and ship the missing item(s), usually within 1–2 business days.
Important Notes
Timely Reporting: Please notify us within 48 hours of delivery for faster resolution.
Replacement Timeline: Replacements are normally delivered within 4–6 business days after verification.
Non-Returnable Items: Opened, used, or customised/personalised items cannot be returned except in cases of damage or incorrect delivery.
Refund Process
For Incorrect or Damaged Products:
After we receive and inspect the returned product, your refund will be processed to your original payment method within 5–7 business days.
For Missing Items:
If a replacement cannot be arranged, we will issue a refund for the value of the missing item.
Contact Information
📞 PHONE:
+91 7021459392
📧 E-MAIL:
saukatahmedsaukat@gmail.com
📍 ADDRESS:
kd shopping Centre shop no 37 / 1 st floor
233/234 ballasis road nagpada junction Mumbai 400008